Privacy Policy
Last updated: February 2025
Maid in Nepal (“we”, “our”, or “Company”) operates www.maidinnepal.com. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
1. Information we collect
We may collect:
- Account information: name, phone number, email, password (hashed), and role (client or maid/helper).
- Profile information: for helpers — skills, location, age, gender, schedule, photos, and verification documents; for clients — household name, location, work preferences, and photos.
- Booking and payment data: bookings, work hours, attendance records, and payment-related information processed through our platform.
- Device and usage data: IP address, browser type, device information, and how you use our site (e.g. pages visited, actions taken).
- Communications: messages sent through our platform, support requests, and complaints.
2. How we use your information
We use the information to:
- Provide, operate, and improve our booking and helper-matching services.
- Verify identities and maintain safety on the platform.
- Process payments and maintain records of work and attendance.
- Send service-related notifications, updates, and support replies.
- Comply with applicable laws and respond to lawful requests.
- Analyze usage to improve our website and user experience.
3. Sharing of information
We may share your information:
- Between users: clients and helpers see relevant profile and contact details needed for bookings and communication.
- With service providers: payment processors, hosting, and support tools that help us run the platform (under strict confidentiality).
- For legal reasons: when required by law, court order, or to protect our rights and safety.
We do not sell your personal information to third parties.
4. Data retention and security
We retain your data for as long as your account is active or as needed to provide services, resolve disputes, and comply with legal obligations. We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
5. Your rights
You may:
- Access and update your profile and account information through the app or website.
- Request a copy of your personal data or request correction or deletion, subject to legal and contractual requirements.
- Withdraw consent where we rely on it, noting that this may limit the services we can provide.
To exercise these rights or ask questions, contact us at contact@maidinnepal.com.
6. Cookies and similar technologies
We use cookies and similar technologies for authentication, preferences, and analytics. For more detail, see our Cookie Policy.
7. Children
Our services are not directed at anyone under 18. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us so we can delete it.
8. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date. Continued use of our services after changes means you accept the updated policy.
9. Contact
For privacy-related questions or requests:
Maid in Nepal
Website: www.maidinnepal.com
Email: contact@maidinnepal.com